Training and Support
| Supporting our clients is our first responsibility. By understanding their software needs and responding with telephone, online and on-site support, we insure their questions are answered promptly and professionally. New feature development is driven by client request resulting in the best solution to do the job. | |||
Our professional training team offers online and on-site
training for all of your inspectors, administrative personnel and IT
staff. |
Our support team works with your department to ensure you have the best possible support. Whether it's by e-mail, phone or VPN, we offer a wide range of ways to support your technicians and users. "The
support staff for One Step are very competent and have been prompt
to address our service request" |
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"The customer support
and service that The Fire and Loss Prevention Inspectors are getting
from 'One Step' is very dependable. When a question or small problem
has arisen, the customer support team has responded very quickly,
if not immediately." |
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